New: design and send email from the headless API.Explore the API
Atlas Hospitality · Hospitality
A hotel group ran an always-on concierge across properties
Atlas answered guests and managed reservations around the clock with agent teams.
24/7
guest coverage, every property
35%
faster response times
4.8
average guest satisfaction
The challenge
Atlas managed reservations and guest requests across properties with overnight gaps in coverage. Guests waited for responses, and front-desk staff were overwhelmed at peak times.
How Mailable helped
- A concierge agent answers guest questions and requests at any hour.
- A reservations agent manages bookings and changes across properties.
- Staff are looped in for anything that needs a human touch.
- One dashboard shows activity across every location.
“Guests get answers at 3am now, and our front desk is no longer drowning at check-in. The agents quietly handle the rest.”