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Northwind Commerce · E-commerce
An online retailer ran catalog and support on always-on agents
Northwind kept a 40,000-SKU catalog clean and answered customers around the clock.
40k
SKUs kept clean automatically
3x
faster product launches
62%
of tickets resolved without a human
The challenge
Northwind launched hundreds of products a week. Listings went live with missing details, pricing drifted out of sync, and the support queue overflowed every evening once the team logged off.
How Mailable helped
- A catalog agent enriches new listings with descriptions, attributes, and images.
- A pricing agent watches competitors and flags items that drift out of range.
- A support agent answers common questions and escalates the rest with full context.
- Everything runs on a heartbeat, so work continues after hours.
“The catalog used to be a mess every Monday. Now agents fix listings overnight and our team starts the week ahead instead of behind.”