New: design and send email from the headless API.Explore the API
Vantage · SaaS
A SaaS company put onboarding and support on agents
Vantage automated customer onboarding and tier-1 support with agents tied into its stack.
58%
of tickets deflected
40%
faster time to first value
24/7
onboarding for every plan
The challenge
Vantage was growing faster than its support and onboarding teams could hire. New customers waited for setup help and the support queue kept getting longer.
How Mailable helped
- An onboarding agent walks new customers through setup and configures their workspace.
- A support agent resolves tier-1 tickets and escalates with full context.
- Agents reach the product, billing, and docs through MCP.
- The team reviews escalations and approves account changes.
“Our smallest customers get white-glove onboarding now, because the agents never run out of hours. Support scales with usage, not headcount.”